Return Policy - KeshHairmpire.com
At KeshHairmpire.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase of our human hair wigs, we offer a straightforward return policy to ensure a hassle-free shopping experience. Please read the following terms and conditions carefully:
1. Eligibility for Returns
- You may be eligible for a return if you meet the following criteria:
The wig is unused and in its original condition.
The wig is accompanied by the original packaging, including tags and labels.
A proof of purchase, such as an order number or receipt, is provided.
2. Timeframe for Returns
- You must initiate a return request within 2 days from the date of delivery. After this period, we may not be able to process your return.
3. Return Process
To initiate a return, please contact our customer service team at [customer service email/phone] to request a Return Authorization (RA) number.
You will be provided with instructions on how to return the product, including the shipping address for returns.
4. Return Shipping
You are responsible for covering the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect item shipped, damaged product).
We recommend using a trackable and insured shipping method to ensure the safe return of the product.
5. Inspection and Approval
Once we receive the returned item, it will be inspected to ensure it meets our return eligibility criteria.
If the return is approved, we will process a refund or exchange, as per your preference, within [number of days] days of receiving the returned product.
6. Refunds and Exchanges
Refunds will be issued to the original payment method used for the purchase.
Exchanges will be provided for items of equal or lesser value. If the exchanged item costs more, you will be responsible for covering the price difference.
7. Non-Returnable Items
- For hygiene reasons, we cannot accept returns on wigs that have been worn, altered, or used in a manner that affects their condition.
8. Damaged or Defective Items
- If you receive a damaged or defective wig, please contact us immediately. We will work with you to resolve the issue promptly.
9. Contact Information
- For all return-related inquiries, please contact our customer service team at sales@keshmpire.com
This return policy is subject to change, and the most up-to-date version will be posted on our website. By making a purchase on KeshHairmpire.com, you acknowledge and agree to abide by this return policy.