Shipping policy

Please ensure that you read this policy thoroughly for the best shopping experience with Lux Life Label. By placing an order on our website you are agreeing to the terms listed in our policies.
It is time to experience the luxury you deserve.

All raw bundle orders have a 7-14 business day processing period.

We are processing a high volume of orders and take a high level of care with preparing and packaging each order.

Custom wigs have a 14-21 business day processing period.

Hot tools and accessories have a 1-3 business day processing period.

Orders will not be processed over the weekend and during national holidays.

If you have a special event please make sure to place your order in enough time to receive your package as we are only able to expidite shipping, NOT our processing time.

To request expedited 1 day shipping please email us (sales@keshhairmpire.com) with your order number and we will send you the information to complete your request. Please note we will not be able to accommodate all requests.

For the best experience with our raw hair please make sure to follow the hair care instructions that are included in your package.

For basic questions about our hair feel free to DM us. A member of our team will get back to you.

For questions related to an order that has been placed please email us at sales@keshhairmpire.com. A member from our customer service team will get back to you.

Please note shipping updates will not be provided via email unless the respective processing time has been met.

After processing, you will receive tracking information for your order(s) via email.

Shipping takes between 2-5 business days